Twitter fury after hundreds of mums are left disappointed by online deliveries of Mother’s Day flowers.

Left: What one iflorist customer received on Mother’s Day. Right: The same bouquet advertised on the iflorist Youtube account.
Left: What one iflorist customer received on Mother’s Day. Photo: Samantha Pidoux.
Right: The same bouquet advertised on the iflorist Youtube account. Photo source: YouTube.

Hundreds of sons and daughters have turned to social media after their Mother’s Day orders were allegedly botched.

Complaints stretch from smashed vases and wilted flowers to missing deliveries.

The companies facing criticism on Twitter include high street giants such as Waitrose and Marks and Spencer as well as online services such as Moonpig, iflorist and Lincolnshire based company Interflora.

 

https://twitter.com/anorthernmonkey/status/706765958145318912

Dawn Gwyther from Manchester was one Interflora customer who, after receiving what she felt was a poor quality product, took to social media to complain.

“I ordered flowers from interflora and emailed them twice only to be fobbed off with a £10 e voucher and then a £10 refund,” said Mrs Gwyther. “Once I had shamed them on Twitter with pictures they phoned me to apologise and offered a full refund. I won’t ever be using Interflora again.”

Left: The flowers Dawn received from Interflora. Photo: Dawn Gwyther.
Right: The flowers Dawn ordered from Interflora. Photo source: Interflora

Following the barrage of complaints many companies have issued apologies to their customers.

An Interflora spokesman said:”We in conjunction with our network of florists deliver millions of bouquets a year to the delight of our customers.

“As one of our biggest delivery times of the year, the Mother’s Day weekend has seen some queries regarding orders.

“While it is a small number of the overall volume, we do take each and every enquiry very seriously.

“We have a very dedicated and hard-working customer support team who are working with our customers to put things right, according to our Interflora Promise.

“And we apologise to the customers affected – and will ensure that all queries are resolved as soon as possible.”

The consumer group Which? revealed in a survey last year that as many as one in five customers were left disappointed by their Mother’s Day orders.

Despite that statistic, Which? say half of those with problems failed to complain.

Which? spokesman Alex Neill said: “If you’re a mum whose flowers are late, damaged or don’t live up to expectations you shouldn’t just accept them to save a loved one from disappointment.

“They could be entitled to a partial or full refund under the Consumers Rights Act, so we’d advise you to get in touch with the buyer as soon as possible.”

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